Used Equipment Warranty Policy

Product Warranty Categories, Details, and Duration

  1. Primary Hardware – Tablets, GPS Receivers, Robots include a 60 day warranty that covers:
    • Broken/Damaged components under normal use
    • Internal electronic failure under normal use
  2. Accessories (poles, brackets, batteries, etc) – No Warranty available.

Warranty Inspection Process

When the end user reports an issue that they believe should be a warranty item, they will be required to ship the part in question to NextDayGPS. A service technician will inspect the product and determine the cause of failure. If the failure is found to be within the warranty period and to be a failure or defect within warranty guidelines, NextDayGPS will do one of the following:

  • Repair the product at no cost and return the product to the customer.
  • Replace the product at no cost and return the product to the customer.
  • Refund the customer if a repair or a replacement is not possible.

Items Not Covered Under Warranty (Including But Not Limited To)

  • Exposure to liquid
  • Damage due to negligence; drops, etc.
  • Damage resulting from unauthorized modification of product
  • Damage resulting from environmental causes
  • Theft or loss of product

Warranty Request

 A customer should start a warranty request by calling or emailing NextDayGPS technical support between the hours of 7AM-4PM EST. Technical support may choose to attempt troubleshooting procedures or instruct customer to ship product to NextDayGPS if no troubleshooting is possible.